Do you service my area?

We currently service the metro-Atlanta area including Brookhaven, Midtown, Vinings, Buckhead, Sandy Springs, Marietta and more.

What is your cancellation policy?

Any services canceled after 8pm the day before will be subject to the full cost of the service. Please see our policies below for more details regarding

cancellation for specific services.

Do you accept same-day reservations?

While we prefer to get requests the business day before, we understand things happen! Simply submit your request in the app or online and we will try our best to accommodate. 
Please note a $5 fee will be added to last minute requests

What should I discuss at my meet and greet?

Our meet and greets are a great opportunity to get to know your pet sitter and ease any worries you might have. We recommend discussing the specific needs of your pet including but not limited to feeding schedules, location of food/treats, medications, special needs, etc. 
We will also discuss entry access/keys, parking, frequency of communication and any other questions you may have

Will I receive updates and photos of my pet?

Absolutely! We want you to know that your pet is safe and happy so we send real time updates through our app during and after your service. 

Should I tip my pet sitter?

While tips are not expected, they are absolutely appreciated! You can easily send a tip to your pet sitter or walker in our app or through Venmo. 
Forgot to tip? No problem! You also have the option to "add tips" to paid invoices. From the dashboard of your account, select invoices then paid invoices. From there, select "add tips" and select your desired amount.
Your pet sitter/walker will receive 100% of the gratuity.

How do I schedule services? 

Once you’re in our pet portal, requesting services is a breeze! Simply go into the app, click on scheduling then request new service. From there you’ll follow the steps but if you have any questions, feel free to reach out for assistance!

Do you charge after-hours fees?

Any service before 8AM and after 8PM will have a flat fee of $5 added to their service.

Do you work holidays? 

Of course! We want you to enjoy time with friends and family knowing your fur baby is in good hands! Holiday services have a 15% increase on primary service only. Our holidays include Thanksgiving, Black Friday, Christmas, Christmas Eve, New Year's Eve, New Year's Day, Easter, Fourth of July, Memorial Day weekend and Labor Day weekend.

What kinds of pets do you take care of? 

We love dogs, cats and critters of all kinds! Have a unique pet? Just ask!

What if I don’t see a service that fits my exact needs? 

We’d still love to hear from you! We can accommodate all sorts of things so if you don’t see what you’re looking for, send an email to info@birdiesfurryfriends and we will see what we can do.

Is Birdie’s Furry Friends insured?

Yes! We are proud to be insured by Pet Sitters Associates. For more information, you can visit their website at www.petsitllc.com

Payment Policy

Payment is due before we begin your scheduled services. Unless prior arrangements have been made for payment at a later date, all past-due balances will be subject to a $25 late fee.

Cancellation Policies (Non-Holiday)

We understand that life happens! We do not charge for services cancelled with sufficient notice. Cancellations made after 8pm the evening before a scheduled visit will be charged the full service price.

Overnight & Boarding Services Cancellation: Due to limited availability, BFFs will be required to pay a 50% deposit within 24 hours when booking an overnight visit or boarding to guarantee the service. The remaining balance will be required before the arrival of your sitter on the first day of your service. If your overnight visit or boarding is cancelled with a minimum of two weeks notice, the deposit will be fully refunded. Any cancellations made with less than two weeks notice will forfeit their deposit.

Cancellation Policies (Holiday)

BFFs will be required to pay in full when booking an overnight visit or boarding over any holidays. Cancellations within 6 weeks will receive a full refund. If services are cancelled with a 3-week notice - 50% of your deposit will be refunded. Services cancelled with less than 3 weeks notice will not receive a refund. We do not refund or issue credits for early returns.

Cancellations for any other services during the holidays with less than 48 hours notice will be charged the full service price.

Holidays include: New Year’s Eve, New Year’s Day, Memorial Day Weekend, Easter, Fourth of July Weekend, Labor Day Weekend, Thanksgiving, Black Friday and Christmas/Winter Holiday Season